Privacy Policy

At Ironclad Life Insurance Advice Ltd, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the New Zealand Privacy Act 2020 and the Financial Markets Authority (FMA) guidelines. This policy outlines how we collect, use, store, and share your personal information.

1. Collection of Personal Information

We collect personal information that is necessary to provide you with comprehensive life insurance advice and related services. This may include:

Identity Information: Your name, date of birth, gender, and contact details (address, email, phone number).
Financial Information: Income, expenses, assets, liabilities, and existing insurance policies.
Health Information: Medical history, lifestyle information (e.g., smoking status, occupation), and details relevant to underwriting life insurance policies. This is considered sensitive information.
Family Information: Details about your family members, dependents, and beneficiaries.
Employment Information: Occupation and employment history.
Government Identifiers: Your IRD number, if required for specific financial products or tax purposes.

We typically collect this information directly from you through our discussions, application forms, and other communications. We may also collect information from third parties with your consent, such as your doctors, existing insurers, or financial institutions, where necessary for our advice or application processes.

2. Purpose of Collecting Your Information

We collect your personal information for the following primary purposes:

To understand your financial situation, needs, and objectives.
To assess your eligibility for various life insurance products.
To provide you with personalied and suitable life insurance advice.
To prepare and submit applications for insurance products on your behalf.
To communicate with you regarding your applications, policies, and our services.
To fulfill our legal and regulatory obligations, including those under the FMA guidelines, Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), and the Financial Advisers Act 2008.
To maintain our client records and provide ongoing service and support.
To respond to any inquiries or complaints you may have.

3. Use and Disclosure of Your Information

Your personal information will be used solely for the purposes for which it was collected, as outlined above. We may disclose your information to the following parties, only when necessary and with your explicit consent where required:

Life Insurance Providers: To process your insurance applications and obtain quotes.
Underwriters: To assess your risk profile for insurance coverage.
Medical Professionals: To obtain medical reports with your specific consent.
Financial Advisers and Support Staff: Our team members who are involved in providing advice and services to you.
Regulators and Government Agencies: Such as the FMA, Inland Revenue Department (IRD), or the Police, if required by law or for compliance with our legal obligations.
Professional Advisers: Such as our accountants, auditors, or lawyers, when necessary for our business operations and compliance.
Service Providers: Third-party service providers who assist us with IT, administration, or other business functions, under strict confidentiality agreements.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Mandatory Information and Consequences of Non-Disclosure

For us to provide life insurance advice and arrange insurance products on your behalf, it is necessary that you provide complete and accurate personal information.

Much of the information we request (including health, financial, and lifestyle details) is required for insurance application and underwriting purposes. While providing this information is technically voluntary, in practice it is essential for insurers to assess your application.

If you choose not to provide the requested information, or if the information provided is incomplete or inaccurate (commonly referred to as “non-disclosure”):

We may be unable to provide appropriate advice or proceed with your application; and
The insurer may decline your application; and/or
Any resulting insurance policy may be invalidated; and/or
The insurer may decline a claim in the future.

Your information will be held by Ironclad Life Insurance Advice Ltd and shared with your selected insurer(s), who will also hold and manage your information in accordance with their own privacy policies.

You will be provided with copies of all relevant documentation for your records. You have the right to request access to, and correction of, your personal information at any time to ensure it remains accurate and up to date.

5. Security of Your Information

We take the security of your personal information very seriously. We implement robust physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures include:

Secure Systems: Using password-protected and encrypted computer systems.
Access Controls: Limiting access to personal information to authorized personnel only.
Physical Security: Securing our physical premises and document storage.
Staff Training: Ensuring our staff are regularly trained on privacy obligations and best practices.
Data Minimisation: Collecting only the information essential for our services.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously review and update our security practices.

6. Accessing and Correcting Your Information

You have the right to:

Request Access: Ask for a copy of the personal information we hold about you.
Request Correction: Ask us to correct any inaccurate, incomplete, or outdated information we hold about you.

To make an access or correction request, please contact our Privacy Officer using the details below. We will respond to your request within 20 working days. We may ask you to verify your identity before processing your request to ensure the security of your information.

7. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law and regulatory guidelines (e.g., FMA record-keeping requirements, AML/CFT Act). Once your information is no longer needed, we will securely destroy or de-identify it.

8. Making a Complaint

If you have concerns about how we have handled your personal information, or if you believe we have breached the Privacy Act 2020, please contact our Privacy Officer in the first instance. We will investigate your complaint promptly and work with you to resolve it.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner or via our complaints procedure detailed in our Disclosure Statement.

Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909

9. Contact Our Privacy Officer

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Privacy Officer Ironclad Life Insurance Advice Ltd

email rob@ironcladlife.co.nz M: 021925489

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or FMA guidelines. The most current version will always be available on our website or provided upon request. We encourage you to review this policy periodically.

Last Updated:

June 10, 2026